Support

Need help? Our support team is available 24/7.

Frequently Asked Questions

How do I book a ride?

You can request a ride directly via our website, WhatsApp, or by calling our support line. A confirmation is sent once a driver is assigned.

Can I cancel or reschedule a ride?

Yes. You can cancel or request changes by calling or messaging us as early as possible. Fees may apply if the driver is already on their way.

Do you support airport pickups?

Absolutely. Just let us know your flight details when booking, and we’ll coordinate the pickup accordingly.

How do I report an issue or give feedback?

If you experienced a problem with your ride, billing, or driver, or if you’d like to share feedback, please contact us via email at contact@bcdmotors.com or WhatsApp at +221 77 114 36 49. Include your booking details and a short description of the issue so we can assist you quickly.

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